Join Holdan's Service Team

To be successful in this role you must have strong organisational and customer service skills. An interest in technology is essential.

Responsibilities

• Diagnose and troubleshoot technical issues across a range of our products (training provided)
• Ask customers targeted questions to quickly understand the root of the problem
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved or diagnosed a technical issue
• Test equipment which has been returned as faulty
• Escalate unresolved issues to appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients

Requirements

• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Experience with video and AV products preferred but not essential

To apply, please send your CV to adaml@holdan.co.uk