Frequently Asked Questions Datavideo CG-100
Q: Is the CG-100 Compatible with Microsoft Vista?
A: No, CG-100 is not compatible with Microsoft Vista
Activating:
Q: Can you explain the software activation error codes?
A: Error code 01- The serial number is incorrect (mispelt).
Error code 03- The serial number does not exist (crack or mispelt).
Error code 05- The activation code is incorrect (mispelt).
Error code 11- The serial number has been suspandent.
Error code 2- The serial number has been activated for another PC.
Error code 14- The serial number has been re-activated on the same PC for 3 times.
Error code 04, 07 - Failed to communicate with CG-100 activation server.
Installing:
Q. I already have a PC with both the Datavideo CG-100 version 1.x and the Blackmagic ™ Decklink ™ installed and everything seems to be working fine, is there anything I need to be aware before/when I install this new free upgrade?
A. Quite simply, NO. You can install CG-100 v1.51 direct on to your current configuration. Restart and you are upgraded.
Q. I have already installed the current version of CG-100 1.x on my system and I have just required a Blackmagic ™ Decklink ™ card. I would like to take this opportunity to upgrade my CG-100 and install my new Decklink ™ card, is there anything I need to be aware of before/when I install this new free upgrade and the Blackmagic ™ Decklink ™ card ?
A. Yes, please uninstall your current version of Datavideo CG-100 1.x. Then reboot your computer and install your Decklink ™ card according to the supplied documentation from Blackmagic ™ before you install the new version of Datavideo CG-100 v1.51.
Q. I have just acquired a new PC, the Blackmagic ™ card and your CG-100, is there anything I need to be aware of before/when I install my new system?
A. Yes,  Please install your Decklink ™ card according to the supplied documentation from Blackmagic ™ before you install the new version of Datavideo CG-100 v1.51.
Operating:
Q: We can see the character in Crawl or Roll play mode is flicker. How to decrease this situation?
A: This is because TV standard is interlace, so user can change the speed in Roll or Crawl to 4 and over, it can decrease this issue. This situation in LCD also can have some improvement.
Q: Some character or graphic doesn't show up in the animate mode.
A: In the animate mode, all character or graphic want to show up in TV need to add the animate group. So user wants to show up the character or graphic in TV, they need to add DISPLAY animate group in the character or graphic.
Q: Can we jump some specific page to play in the PLAY mode?
A: No, base on the limitation of CG-100, we can do this in the PLAY mode, and if user want to play the specific CG page, he can use mouse to point the page and start the PLAY mode.
Q: How user can move BAR or rectangle to the specific location easily?
A: User can use Grid mode to improve this problem. Grid mode can control each object moving by following 5 pixels or 10 pixels per unit.
Q: For some specific color in character and outline, we can easy to see some black gap or dot between outline and character.
A: This is TV limitation to cause this issue. The solve way is don't use pure red, green and blue in character and outline in the same time. This issue can't easy to happen in the LCD TV.
Q: For some specific angle, user can see saw-tooth is easy to observe.
A: This is TV limitation to cause this issue. If user happens this issue, it can add thick of outline to decrease this status.
Q: How to delete the picture in the CG clipboard?
A: CG-100 has no delete function for using in CG clipboard. But we support LOCK and UNLOCK function to make sure the picture in clipboard will not be deleted. While the picture is in LOCK mode, it will not be over write any more, and even CG-100 is rebooted it will not be deleted also.
Q: While we activate CG-100, we can see the white or green flash in the TV for an instant, how to solve it?
A: This issue happens in the SDI card control ability. Before CG-100 is activated in PC, SDI card is controlled by PC, so after CG-100 be activate, SDI card need to reset. If user can stop SDI to output to TV before CG-100 be activated, this issue can be avoided. For example, CG-100 co-work with SE-800; if we activate CG-100 and then press Ext CHROMA key in SE-800 to activate extend chroma function, this issue can be avoided.
Q: How many CG page we can add in a VCG file?
A: Basically, it has no limit, it all depends on how much size of RAM in your PC, but we don't have any comment for advice customer to create maximum CG page. But if you have PC operation delay or character can't show up well in time, maybe customer should open a new VCG file for their CG pages.
Q: How big size of the image we can add in the CG page?
A: Basically, it has no limit, but we advice the image size should not over 640*480. Because while the image is 640*480 it will fill all TV screen.
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